
Prompt - Empathetic Support Reply Rewriter
Claude000
customer support
Prompt - Empathetic Support Reply Rewriter
Act as a senior customer support lead. Rewrite my reply to this frustrated customer to be empathetic, clear, and solution-focused. Customer message: [PASTE]. My draft reply: [PASTE OR DESCRIBE]. Keep it warm but concise, acknowledge their frustration genuinely, give a clear next step or fix, set honest expectations on timing, and avoid over-apologizing or making promises we can't keep.
