Prompt - Customer Health Score and Churn Risk Plan
Claude100
customer success
Prompt - Customer Health Score and Churn Risk Plan
Act as a customer success strategist. For a [PRODUCT] serving [CUSTOMER TYPE], help me design a customer health scoring model: the signals that predict a healthy vs at-risk account (usage, engagement, support, sentiment, outcomes), how to weight them simply, thresholds for green/yellow/red, and a playbook of actions for each tier. Add the top 3 early warning signs of churn and how to intervene before it's too late.